Fernanda Coutinho

Customer Retention & Development Manager at Expeditors

Based in Rio de Janeiro, Brazil

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Seniority

Manager

Department

Customer/Client Service

Location

Rio de Janeiro

Industry

Transportation, Logistics, Supply Chain and Storage

Company size

19K

Contact information

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Email

1 credit

f•••••••@expeditors.com

Phone

5 credits

+55 ••• •••• ••••

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Background

About Fernanda Coutinho

Professional with over 10 years of experience at Expeditors, currently working as a Customer Retention & Development Manager, with a strong focus on customer retention, development of strategic accounts, and sustainable business growth.I have solid experience in B2B relationship management, identifying commercial opportunities, improving operational performance, and delivering logistics solutions aligned with customers’ needs. I work closely with commercial, operational, and product teams, connecting strategy, data, and execution.I bring a strong analytical mindset, leveraging data and performance indicators (Power BI) to support decision-making, track results, and identify risks and opportunities across client portfolios.I am driven by challenges related to customer experience, operational efficiency, and value creation, contributing to long-term partnerships, increased retention, and business expansion.

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Fernanda Coutinho Email & Phone Number @ Expeditors | Kipplo Discover