Fernanda Ginevro

Background

About Fernanda Ginevro

Project consultant (focused on process improvement) and immigration consultant, working with focus, determining all project requirements, deliverables, SWOT, and Cost estimation. Controlling risks and managing project budget as planned. Providing always communication with the project team and stakeholders, doing periodic reports, building and maintaining a dashboard to control the projects to avoid risks. Important KPIs- Maintenance of the call center operation, Bacen, PROCON phone in 98% a year. Acting as a business owner to avoid or quickly solve any situation could stop the call center- Project " Change the subtitles". As Project owner, I was responsible for building the business plan, meeting with the stakeholders, cost analysis, communication and homologation. The focus was to improve categorization and reporting. Change of more than 32 thousand movements, the effectiveness of 93%. Project implemented in 4 months- Project “Access control", Focus on mapping and mitigating the risk. Equalize the system access to the call center employees to equalize access according to position and level. 100% implanted in 6 months, necessary authorization from auditory, risk and operations, TI, director and CO's- Regularization of accounting accounts. Localizations and correction of values to “loss”. Recovery of 18 million in 6 months- Building project plans for more than 700 people successful, process-related: BC PNP, Permanent Residents, temporary residents process.