Fernanda Pinheiro

Background

About Fernanda Pinheiro

Passion for technology, projects, and innovation. I like to work in dynamic and changing environments, and my differential is the ability to solve problems with agility and assertiveness. • Career developed in the Technology area of the Algar Group, in management and specialist positions, accumulating extensive experience in governance and project portfolio management, with expertise in strategic and innovative projects with high investment and technological and financial specialization, applying best practices PMI / PMBOK and Scrum. • Project management of IT operations, BPO, Contact Center, and Operations, in the implementation of solutions and systems, infrastructure management, IT service operation, process redesign, risk management, cost control, budget, resource management, and interface and building relationships with multiple stakeholders. • Leadership and management of multidisciplinary teams, focus, and excellence in customer service, strong view of processes and back, decision maker profile, firm attitude, sense of urgency, and emphasis on communication skills. Specialties: Higher Diploma in Computing in Science - 2022 MBA in Project Management - 2014 MBA in Strategic Marketing - 2006 Graduation in Social Communication - Publicity and Propaganda - 2005 Certification: PSMI - Professional Scrum Master Advanced English (C1)| Native Portuguese Technologies: Avaya | Good | Aspect. MS Office | MS Project | Jira | Trello fernanda_pinheiro25@hotmail.com