Fernanda Reschke

Background

About Fernanda Reschke

I am a reliable, results-oriented professional with a positive attitude and passion for exceptional customer service and cooperation with other people, looking for a new job opportunity to connect my experience to new challenges. With a postgraduate in Clinical Training in Gestalt Therapy and a Community Services diploma, I have a strong understanding of the challenges people face with depression, anxiety, drug addiction, homelessness, mental health issues and relationship struggles. In addition, I am able to provide high-quality support, to build capacity and resilience in people's lives. I am recognised for my ability to study the environment and find simple solutions to complex problems. With a solid ability to understand emotional situations and provide support to others, I am confident that I can add considerable value to a motivated team. KEY EXPERIENCE & KNOWLEDGE • Proven experience delivering a holistic therapeutic approach, helping different customers with different needs. • Vast experience dealing with people with body image issues, lack of confidence and self-esteem. • High competence establishing a collaborative and positive relationship with vulnerable people, helping them identify, link, and coordinate support in their local communities, build skills, overcome barriers and achieve goals. • Strong ability to offer excellent telephone and online services, providing information and emotional support to people with different needs. • Able to help people with issues such as anxiety, depression, self-esteem, relationship difficulties, changes in pregnancy, obesity, among others. • High capacity to provide ongoing individual and group therapy counselling sessions, conducting psychosocial and mental health assessments, carrying out brief interventions. • Experience in administrative activities, such as managing documents and information, organising processes and updating data in the system. • Experience providing written information, by website or email, answering all customer queries.