Fernanda Sousa Fontes
Customer Payments Admin at Essity
Based in Sintra, Portugal
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Seniority
Other
Department
Other
Location
Sintra
Industry
Manufacturing
Company size
19K
Contact information
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f•••••••@essity.com
Phone
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Background
About Fernanda Sousa Fontes
13 years of experience in B2C and B2B After Sales Services, mainly with Toshiba Information Systems; Solid knowledge in Contact Center Team training and management; Responsible, proactive, customer/results oriented. Ever since I left Toshiba and the IT world, the work path I decided to follow has been quite an adventure where much has been learnt in the shared services center sector, specifically within the O2C department. Oddly enough, most of the previous experience was applied successfully, allowing a swift transfer from customer services to financial departments such as collections and cash allocation. Always looking for new opportunities to grow as a professional and as a person.
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