Fernando Arthur Weber

Background

About Fernando Arthur Weber

Hello! I’m Fernando, an Enterprise Account Manager with over 10 years of experience in banking. I specialize in managing large portfolios and delivering value-driven results within the financial services industry. I’m always eager to challenge myself to identify new opportunities and learn more about the financial industry, especially as it evolves through digital transformation. My love for travel and exposure to diverse cultures have shaped a global mindset, helping me connect with clients on a deeper level and better understand dynamic market needs. What drives me is customer success. I thrive on excellence: solving complex challenges, building strong partnerships, and using strategic communication to create long-term impact. I'm a natural-born networker, and over the years, this has translated into consistently high customer satisfaction. One of my proudest accomplishments? Boosting Net Promoter Score (NPS) by 50% by implementing tailored support strategies and maintaining proactive, high-value engagement with enterprise customers. Here are a few more highlights as an enterprise account manager: • Achieved 23% year-over-year growth in active accounts while maintaining a Net Promoter Score (NPS) of 90 over a 12-month average within a portfolio of more than 350 SME and agribusiness accounts. • Managed a portfolio of 900+ accounts with an 85% year-over-year retention rate, with the highest engagement and satisfaction coming from digital channel users. • Maintained an 88% NPS among users aged 19 to 29, the primary demographic for fintech platforms, reinforcing the success of a digital-first, user-focused approach. Key Areas of Expertise: • Enterprise Relationship Management • Customer Success • Strategic Communication & Negotiation • Customer Retention & Growth • Digital Customer Engagement Languages I Speak: Portuguese · English · German · Spanish I’m excited about the future of fintech. If you’d like to chat about innovation, digital transformation, and long-term client success, feel free to reach out via email: fernando.aweber@gmail.com I’m also interested in: Relationship Management | Digital Banking | Fintech | Technology | Customer Success | Payments | Retention | Negotiation | Communication | Time Management | Strategic Partnership | B2B | Enterprise | Customer Accounts | International Negotiation