Fernando Hess

Background

About Fernando Hess

A highly motivated, dynamic and professional Systems Engineer - Voice Recording SME, working for over 20 years for both IT and Telecom industry. Varied international experience with companies in Americas, APAC and EMEA, I am capable to work on many scenarios of markets and cultures. Currently working at Bank of America as Assistant Vice President - Systems Engineer, voice recording SME. Expert in use of proprietary software for voice recording including Nicelog 8.9, Nice Perform 3.x, NPX, NIM 4.1, Engage 6.3, NTR (formerly CyberTech), Verint Impact 360 and VoxSmart. Competent in implementing, investigating, diagnosing and fixing, voice recording system's issues and problems, always paying scrupulous attention to detail. Able to deliver results within tight time deadlines and financial constraints, whether in collaboration with team members or as an individual. Vast experience in both trading floor and contact center environment and their infrastructure, operations, processes, business models and planning. Deep knowledge integrating voice recording system's with: IPC, Cisco, Avaya, BT, and Mobile Voice Recording To find out more about me, please connect with me.