Fernando Pena

Background

About Fernando Pena

As a Production/ Ops Manager in Florida, I have been tasked to manage all aspects of territory production. This includes a multitude of fast moving processes beginning with a clear communication at all levels, starting with daily updates to Gm, Marketers, Clients, Adjusters, etc. giving updated info on production. Manage production crews and jobs, placing the right people on the right job is KEY! Assign and coordinate jobs with Temp crews, secured a steady relationship with temp labor companies. Created a trusted team of Service providers and Subcontractors that are always Available, from Mold assessors to carpenters, and all trades in between. All this to ensure that jobs are completed either meeting or exceeding customer expectations. We have successfully Managed and improved overall customer satisfaction including the resolution of customer concerns, While emphasizing in feed back from clients to better position the brand on the web. I Supervise job scheduling, supervise production and monitor jobs from start to finish. Estimating Jobs and attending calls from clients on a daily basis, from sketching to creating a well written estimate turned back promptly to close the sale. Additional sales are made to customers on most cases; Rebuild is a big part of the game in restoration companies. Over fifteen years experience in construction, remodeling and design. Extensive experience in the fire/water restoration industry working as an independent sub-contractor. Excellent sales skills. Understanding and able to work with distressed Clients. Fluent in English and Spanish. IICRC.