Fernando Petringa

Background

About Fernando Petringa

Over 18 years of professional experience in all facets of Service Delivery, Service Management, Project Management, Incident Management, Change Management, customer and vendor relationship management and Customer Service, on Banking Industry, Treasury, Finance and Accounting. I focus on customers’ experience and satisfaction through service delivery and service support processes. I maintain upstanding relationships with clients and third parties, communicating regularly and consistently and utilising the ITIL framework to deliver value and positive outcomes for clients. I have in-depth knowledge of ITSM and SDLC Processes and extensive experience in Incident Management, Escalation Management, Problem Management, Change Management, Service Level Management, as well as Project Management procedures on both Agile and Traditional methodologies. I am passionate about contributing and applying my professional and excellent experience, skills and knowledge to growing and dynamic organisations, adding great value to the business.