Seniority
Staff
Department
Operations
Location
Natal
Industry
Retail
Company size
36K
Contact information
Reveal Fernando's email and phone
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f•••••••@riachuelo.com.br
Phone
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Background
About Fernando Simplicio Surini
Experiência consolidada em Call Center na área de Planejamento Estratégico, segmentos Receptivos e Ativos (Vendas e Cobrança).Atuação na área de rentabilização, focal na ferramenta de gamificação - Robbyson.Elaboração e distribuição de metas de negócios para as operações.Criação de Forecast e elaboração de Reforcast (Afim de reduzir custos e aumentar a performance).Análise de dados, KPI's, Metodologia de Quartil/Oitil, Dimensionamento por SLA (nível de serviço) e por TME, Análise de NS, Capacity, Budget, Space planning.Conhecimento em ferramentas operacionais (WFM Tephra e Optimus, Avaya, OLOS, Callflex).
Decision-makers
Other people at Riachuelo
- SSStaff
Sandra Santos
Operadora De Caixa · Customer/Client Service
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Poliana Karla
Líder Comercial · Sales & Business Development
- JLStaff
Jéssica Leandra Silva
Consultora Comercial · Sales & Business Development
- LMStaff
Lígia Moricz
Analista Administrativo Junior · Operations
- MBStaff
Matheus Bruno
Assistente De Atendimento Ao Cliente · Customer/Client Service
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