Fernando Val Moscare
Quality Manager at Majorel
Based in Manila, Philippines
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Seniority
Manager
Department
Other
Location
Manila
Industry
Outsourcing and Offshoring Consulting
Company size
21K
Contact information
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f•••••••@majorel.com
Phone
5 credits+63 ••• •••• ••••
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Background
About Fernando Val Moscare
Areas of Expertise BPO/Call Center Operations QA/Customer Experience Mngt Process Improvement Project Management Training Module Development Training Delivery & Facilitation Training Evaluation Coaching & Leadership Dev't Team Management Projects Handled QA Monitoring Form Creation, Testing & Standardization CSAT Improvement New Hire and Bottom Quartile Intervention Programs Standardizing and Optimizing Effectiveness of Coaching Development and Deployment of QA Training and Certification Courses Development and Deployment of Coaching Certification Program for Team Leaders Creation of Tailored QA Programs for Implementation Accounts Trainings Conducted QA Fundamentals QA Data Analysis Tools Voice of the Customer Auditing Classroom Facilitation Training Basic and Intermediate Excel for QAs
Decision-makers
Other people at Majorel
- ADStaff
Ajab Dhankhar
Customer Service Specialist · Customer/Client Service
- SGStaff
Shota Gogiashvili
Quality Coach · Education
- RAManager
Robert Abdalla
Customer Service Team Manager · Customer/Client Service
- SAStaff
Sumit Aggarwal
Inside Sales Executive · Sales & Business Development
- ETStaff
Elene Todua
Customer Service Representative · Customer/Client Service
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