Fiona McCormick

Background

About Fiona McCormick

Experienced professional with a background in analytics, technical support and customer service in various dynamic office environments where taking a hands on approach is essential. Throughout the past three and a half years’ I was fortunate enough to contribute to an award winning customer service environment. I possess a strong attention to detail with advanced proficiency in Microsoft Office. Currently studying for Microsoft exams in SQL server queries. I am a graduate of an applied science course specializing in Physics, as well as a qualified coach. I am passionately committed to self-development and as such am actively seeking a role which would allow me to utilize my skills in mathematics, problem solving and technical development while also facilitating further learning and growth. Specialties:* Mathematics and Data Analysis * Advanced Microsoft package skills including, Excel, Word, PowerPoint, Office etc.* Team/Multi-team dynamics * Troubleshooting and Problem Solving * Software Installation & DeInstallaiton * Service Management * Team Development and Performance Management * Liasing with technical teams (in-house & external)* Process Development * Sales and Customer Care * Procedure Implementation * Reporting Techniques * Back-end experience in the online computer games industry