Fiora Miceli

Background

About Fiora Miceli

Experienced bilingual Client Services & Operations executive with extensive experience in delivering IT services to the retail, media, and construction industry in North America and Europe. Excellent qualifications and proven results in client relationship, application and infrastructure support, release management and software deployment. Expert knowledge of 24/7 contact center management including, workforce management, call center methods and technologies, Service Level Agreements, service level performance monitoring and reporting, billing systems, budget management, vendor relationship management, sales support and business development. Recognized success in mapping business strategies and direction, and re-engineering business processes to optimize performance, quality and profitability. Dedicated leader that motivates and mentors employees toward excellence and unique solutions. Passionate, energetic, professional that thrives in a high-performance, result-oriented environment and possesses keen presentation, negotiation, interpersonal and communication skills.