Firas Ali

Background

About Firas Ali

I am an enthusiastic, high-achieving IT professional with over 20 years of experience. I have solid preparation in Data Center IT Field, Server Break/Fix, business administration, and management. I like to take on new challenges. Over the years I have discovered my passion for project management and client services, developing excellent interpersonal skills. Moreover, I have exceptional technical and analytical skills. I have been deeply involved in software management, information systems support, Scrum, and support, with the ability to pay attention to detail, use creative thinking, and have proper compositional practices with an innovative mindset. In my past roles, I have developed experience in client support services, troubleshooting final users and backend systems, managing the IT department, overseeing regional projects, and developing and executing projects with tight deadlines. As a founder of Trava Stars for eCommerce, I have gained excellent experience in eCommerce Platforms such as eBay, and Amazon. Shopee, Lazada, Aliexpress,Shopify and Alibaba.Local marketplaces and Logistics management skills over the last three years. I have been able to streamline campaign projects, lead customer requests and orders, manage social media campaigns, serve as a point of contact in client support, organize events and propose project plans, track project, and deliverables progress, develop websites, and formal corporate communications.