Firdous Javid

Background

About Firdous Javid

In summer 2019 I graduated with a bachelor’s degree in computer science from the Uttarakhand Technical University. Having now obtained my degree, I have moved to Delhi to pursue job opportunities. Modules studied during my degree include object-oriented programming, systems & architecture, software engineering management, operating systems, industrial network design. My natural curiosity for computers is what drove me towards my computer science degree. I’ve always been fascinated by computers and the technical mechanics behind the monitor. Having secured a first-class degree, I am now eager to secure roles that demand use of the skills gained during my studies. I love to connect with new people and build new relationships, so feel free to send me a message. I have worked in Customer service field for 1 year wherein I used to handle customers with technical queries related to their Antivirus software’s such as Kaspersky, Norton Etc. Then I got an opportunity to Work in Concentrix India with Dell Technologies where in I’m working as a Sr, Subject Matter Expert with below responsibilities- Co-operate with customers to create intuitive interactions and experiences- Develop new concepts and maintain optimal workflow- Providing technical hardware support of dell laptops and desktops - Managing 20+ inbound international calls per day - Worked with seniors to manage various complex clients- Managed a group of 15-20 people as an SME- Collaborated with the creative and strategic Team Manager’s