Fleta Kitazaki
Director Contact Center Operations at Harbor Health
Based in Spring, United States
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Seniority
Director
Department
Customer/Client Service
Location
Spring
Industry
Medical Practices
Company size
319
Contact information
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f•••••••@harborhealth.com
Phone
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Background
About Fleta Kitazaki
Gainwell Technologies relies on a proven record of over two decades in contact center management to advance its CX Contact Center-Center of Excellence. By focusing on operations management, performance optimization, and customer experience improvement, the team has worked to deliver impactful solutions that align with organizational goals and customer needs. Previous leadership roles at VillageMD and AIG established a foundation in contact center strategy, training development, and cross-functional alignment. These experiences inform a mission to create seamless customer journeys, foster collaboration, and implement scalable processes that enhance satisfaction and retention. The focus remains on leveraging contact center expertise to build value-driven solutions for organizations and their communities.
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