Floreena Murugeson

Background

About Floreena Murugeson

With over 9 years of experience in the travel industry, I am a passionate and dedicated Travel Operations Executive at Luxtripper, a luxury travel company that offers tailor-made holidays to exotic destinations. I have a master's degree in business administration with a focus on HR operations, which helps me manage and optimize the quality and efficiency of our travel services. I am also skilled in sales, customer service, and global distribution systems, and I enjoy creating memorable and satisfying travel experiences for our clients. As a Travel Operations Executive, I am in charge of maintaining quality check with regards to travel bookings and refunds. I ensure that cancellations sent through our international system go smoothly and that we do not take up additional time with cancellation requests. I also work with various airlines and hotels to handle schedule changes and other issues that may affect the itinerary of the passengers. I am proficient in using AMADEUS, SABRE, and GALILEO, which are the leading travel platforms in the industry. I am proud to be part of the Refund Escalation Team, where I resolve complex and urgent cases with professionalism and care.