Florence Logan

Background

About Florence Logan

I have 7+ years in Information Technology with experience ranging from mainframe Computer Operations to VTAM system programming to Network Operations Center specialist to Technical Documentation Specialist/Business Analyst/Project Management - in industries such as Computer and IT Services, Financial, Retail, Accommodation and Food Services, Aeronautics, Real-state, Admin Supportive Services, Education and Training. Recently acquired 4 years in Engineering industry as Technical Documentation Specialist and Business Analyst. Summary: • Recent ISO 9001 certification with 5+ years’ experience in QMS (Quality Management System) environment • Experience in Project Management and QA using Agile methodology with JIRA/Confluence and Youtrack as the issue/bug tracker and project management function application • Proficient in Microsoft Office with intermediate knowledge of Microsoft Access and SQL Server. Basic to Intermediate knowledge of editing/updating databases using SQL. • Experienced IT Support Analyst with excellent experience of working in networking environment. • Intermediate experience with HP network monitoring tools and troubleshooting network problems relating to Cisco equipment’s. Proficient in operating and troubleshooting primary issues with CAD (Cisco Agent Desktop). • Strong experience in troubleshooting network problems using Ethernet technology and Proficient in troubleshooting T1 circuitry network related issues. • Excellent verbal and written communication skills. Excellent Help Desk and trouble-shooting skills • Acquired experience in SQL and Unix / Windows server 2008, XP, Vista, Windows 7 & 8 • Acquired experience in Active Directory, QuickBooks, and Mac OSX CORE COMPETENCIES • Oracle: Project, ERP, CRM, RDBMS, SCM • Microsoft: Office, Project, Visio, SharePoint • Tools: BMC Remedy, BMC Clarity, Atlassian Jira • Methodologies: Waterfall, SDLC, Agile, Scrum, ITIL, Saas • Languages: English • Compliance: ISO9001 / AS9001