Florencia B.

Background

About Florencia B.

Passionate about eCommerce, customer experience, and digital strategy, I specialize in optimizing online sales, enhancing customer journeys, and driving business growth through data-driven insights.With experience in eCommerce, client care, and digital marketing, I have worked across multiple areas to improve conversion rates, streamline operations, and implement effective merchandising and promotional strategies.My background in client care has given me a deep understanding of consumer behavior, issue resolution, and operational efficiency. I’ve worked closely with customer service teams to enhance satisfaction, reduce friction points, and use customer insights to refine digital strategies. This experience allows me to bridge the gap between sales, service, and retention, ensuring a seamless online shopping experience.I thrive in fast-paced environments where collaboration and innovation fuel success. Always eager to learn and stay ahead of industry trends, I enjoy connecting with like-minded professionals to share insights and explore new opportunities.