Florian Schroeder
Head of Customer Experience at Deutsche Apotheker- Und Ärztebank - Apobank
Based in Mettmann, Germany
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Seniority
Director
Department
Customer/Client Service
Location
Mettmann
Industry
Banking
Company size
1.6K
Contact information
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f•••••••@karriere.apobank.de
Phone
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Background
About Florian Schroeder
Tomorrow will Today be Yesterday"- Project lead for customer experience tools across sales channels - Implementation of Net Promoter Score (NPS) Inner and Outer Loop - alignment of change, communication and training concepts with management board - coordination and delivering of trainings for multiple thousand employees - Experience in alignments with labor unions - agile project coach (design thinking, business model canvas, Scrum methodologies, Kanban boards)- managing of project budgets - leading teams of 4-8 pax, virtual and onsite
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