Florin Burcea
Sr Product Support Manager Oracle Certified Support Manager at Oracle
Based in Bucharest, Romania
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Seniority
Other
Department
Other
Location
Bucharest
Industry
IT Services and IT Consulting
Company size
199K
Contact information
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f•••••••@oracle.com
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Background
About Florin Burcea
With over 20 years of experience in IT and 16 years in management, I specialize in service delivery, KPI-driven performance management, and cloud infrastructure. Currently serving as Sr. Product Support Manager at Oracle, I lead a diverse support team while managing complex customer escalations and collaborating with stakeholders such as Customer Success Managers, Technical Account Managers, DevOps, and Sales. My expertise lies in implementing scalable support models, optimizing IT operations, and driving process improvements in enterprise environments. I am committed to fostering team growth, enhancing service delivery, and aligning business processes to achieve operational excellence across cloud and enterprise solutions.
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