Florina Preda

Background

About Florina Preda

Customer service and operations manager with a strong background of 17 years in coordinating and developing teams in various industries such as banking, training, and BPO services. • Skilled in overseeing and optimizing customer service operations, ensuring high levels of customer satisfaction and retention. • Experienced in leading and mentoring teams, fostering their professional growth and enhancing their performance. • Ability to adapt to fast-paced and challenging environments. • Detail-oriented and committed to delivering high-quality service. • Proficient in implementing efficient processes and systems to improve operational efficiency and productivity. • Strong leadership abilities, able to effectively communicate goals and objectives, and motivate teams to achieve them. • Exceptional problem-solving skills, adept at identifying and resolving operational issues to ensure smooth workflow. • Excellent interpersonal skills, capable of building and maintaining strong relationships with clients and stakeholders. • Adaptable and flexible, able to thrive in dynamic environments. • Results-oriented, consistently achieving, or exceeding targets and goals.