Floyd Faustine Martis

Background

About Floyd Faustine Martis

Passionate, Knowledgeable, and personable Engineer with 6+ years of experience providing both staff and customers with support on a wide range of software and hardware issues. Customer success and satisfaction is my area of work. Superior communication skills | Excellent creative and problem-solving skills |100% satisfaction customer survey rate |ITIL/ITSM. Specialties-Experience in senior stakeholder management and project management-Proficient Knowledge of customer service practices-Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. Designing, analyzing, and maintaining data sources to meet senior leadership's reporting & insight needs- Experienced working and collaborating in a multi-vendor environment and maintaining the architectural/platform road map, practices, and standards-Proven relationship-builder with unsurpassed interpersonal skills-Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude-A computer-literate performer with extensive software proficiency covering a wide variety of applications-Excellent problem-solving and communication skills -Ability to provide step-by-step technical help, both written and verbal -Good understanding of computer systems, mobile devices, and other tech products -Highly experienced Customer Success, Client person, Technical Support Engineer-Worked closely with the marketing team and prepared RFP (Request for proposal) and SOW (Statement of work) for various clients as per the requirements and provided automation solutions - A keen planner, strategist & implementer, studying workflows to design solutions, ensuring business functionality adherence, and enhancing competitive advantage- Adroit at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively They say, “Work and Talk make me a Rockstar!”