Floyd Whetzel
IT Training Program Manager at U.S. Department Of Labor
Based in Washington, United States
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Seniority
Manager
Department
Information Technology
Location
Washington
Industry
Government Administration
Company size
8.4K
Contact information
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f•••••••@dol.gov
Phone
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Background
About Floyd Whetzel
Highly skilled Information Systems Professional, proficient and knowledgeable in various subjects relating to IT Project Management, IT Customer Support, and Information Systems Program Development. Practiced in supporting highly valued business-level efforts, coordinating customer requirements with business goals, increasing effectiveness of policies and procedures, and researching and documenting the business environment. Expert in project and contract oversight and monitoring, schedule adherence, goal management, and document repository management; development and enforcement of Service Level Agreements (SLA); and technical/customer IT support. Language fluency in American Sign Language (ASL) and Spanish. Specialties: Degrees: • M.S- Johns Hopkins U- Information and Telecommunication Systems • B.S- Washington Adventist U- Information Systems Certifications: • Project Management Professional (PMP) • ITIL v3 Foundations • Microsoft Office Specialist (Master) • Help Desk Institute (HDI) Help Desk Manager (HDM*) and Help Desk Analyst (HDA*) • CompTIA A+ Other: • MS Visio and Project • Windows thru 7 • Mac OS X / Office 2008 & 2011 • Remedy
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