Fons Daemen

Background

About Fons Daemen

Manager with broad knowledge in the field of IT, service management, process management, management of change, agile project management, interim management and GIS. Extensive experience as a manager, process manager and manager of change at particularly larger international companies like Vodafone, Philips, IBM and RWE/Essent but also PGGM, WML and Brabantse Delta. Innovative, thinks out of the box, and result/delivery-driven. Able to forge teams and enjoying sharing knowledge in order to enable smart collaboration. Absolute customer focus, service and process focus, costs (and income) awareness, proactivity and enthusiasm are highly valued by clients. A facilitative coaching management style. Uniquely able to coach others in order to let them grow in their roles. A generalist and team builder who can manage specialists by getting the best out of them. Forte by linking employee’s motivation to the expected results. My heart is in helping clients, exposing and transferring knowledge, dropping results with pleasure and above all passion. At a Glance: Professional, Impactmaker,'Get it done' mentality Creative, Innovative, Versatile & Multifunctional employability, Different, Agile, ‘In Control’, Empowering, Facilitating, Out-of-the-Box thinking, Customer=King, Good Preparation=Excellence, IT=People Stuff, Social, Work=Fun, Communicative, Sharing Knowledge, Organizer, Insight by Overview, Passion for service, process and collaboration improvements. Certifications follow: ITIL v3 Service Management Expert TOGAF9 ISO/IEC IT Service Management ISO/IEC 27001/27002 Information Security PRINCE2 Practioner ArcGIS GIS Professional Scrum Master Professional Scrum Product Owner TMap Next - Test Manager ISTQB Testing Lean Six Sigma Green Belt Microsoft Operations Framework 4.0 Microsoft Project 2010 Yammer Power User VOL VCA