Fontana Coy

Background

About Fontana Coy

I am an Operations Executive with over 8 years’ experience leading strategic business projects and process improvement functions to drive process and system improvements. I believe no matter what the industry, work should foster an environment that allows its team members to share in opportunities to improve their processes. Early in my career, working in a floral distribution warehouse, there was no pre-existing means of discussing daily challenges or suggesting improvements, so systems were never fixed and people became frustrated. In my role, I was able to bring forward some communication initiatives to improve information flow and reduce frustration. My first small improvement event improved product turnover, reduced waste and resulted in a more effective process for staff and customers. I was hooked. I believe a focus on the principles of ‘waste’ and communication can not only impact employees, business, and customers but also the environment. In my years as a Operations Excellence (Lean) partner I’ve been fortunate to support over 50 organizations find improved operational efficiency, boost employee engagement through training and lead various process improvement events. This work allowed me to solve operational problems in various industries through analysis and team brainstorming. The focus of my role is working alongside leadership to find ways to improve business effectiveness and implement proactive communication systems. The success of my implementation projects is rooted in proactive employee engagement, communication, and collaboration. Honesty and authenticity are fundamental in my interactions with leaders and process owners alike and I believe having a sense of humor goes a long way on the journey of improvement. I look forward to leading, engaging and creating customized solutions that will support your business growth strategy. Because… I LISTEN to teams, I COMMUNICATE the plan, I SOLVE problems and create CUSTOMIZED solutions and EMPOWER teams through implementation. I enjoy working with new people and new challenges and can't wait to work with you. Let’s talk.