Forrest Pang

Background

About Forrest Pang

I have an innate passion for delivering outstanding results. Throughout my career I have applied this drive to lead teams to exceed performance targets in business development, operations and service delivery roles. I find myself at my most inspired when there’s a challenge to beaten – whether driving sales growth, re-inspiring teams to become top performers, introducing customer service excellence, improving systems or building a solid foundation of business relationships to position an organisation for growth.Skilled in managing multiple sites, most recently for Global Hospitality Solutions (GHS) and for a range of hotel properties as part of the Accor Group, my recent contributions have included: Consistently exceeding financial KPI’s, customer service standards, growing revenue and developing highly engaged and high performing teams for a range of Accor’s hotel properties Reducing staff turnover and accessing unrealised training funding for GHS Significantly improving customer service standards for GHS revamping room attendant training program Slashing accounts receivable at the Mercure Canberra to zero over 60 days to rank in the top 5 for results Achieving the annual membership sales target within a record 6 months at the Mercure Canberra Improving guest feedback from minus 23 to a high of 15 for Hotel Ibis Darling Harbour Lifting employee engagement to a record high for the Mercure SydneyAlways seeking growth and to add value, I see my next role as being driving sales and business development activities, setting up or improving operational efficiency and accelerating growth within hospitality, travel or fast-paced retail roles.Connect with me here: xpang@hotmail.com