Fran Rubenstein

Background

About Fran Rubenstein

I am a customer success professional with more than 10 years of experience leading customers down the path of adoption to measurable business outcomes. With a blend of both B2B and B2B2C experience in multi-channel marketing programs, sales enablement, and demand generation strategy, I combine empathy, resourcefulness, perseverance, and innovation to bring value to my clients-Able to develop strong and effective relationships with clients by being authentic, reliable and trustworthy. Under-promise and over-deliver. Able to respond quickly and strategically to client needs-Adept at guiding clients successfully through customer journey from onboarding to renewal and beyond-Able to research, document, iterate and manage successful programs. Extensive project and program management experience-Strong operational and technical skills, along with expertise in training and analytics. Able to hit the ground running. Tools: Salesforce, JIRA, Confluence, Slack, PowerBI, Tableau, MS Office, GSuite, Box and more.