Frances Rosa

Background

About Frances Rosa

Bilingual in Spanish, speak and write fluently • Working knowledge in IDX, EHR, Patterson Eaglesoft software programs • Proficient in Word, PowerPoint, Excel • Experience in data management • Experience with database, spreadsheet and desktop publishing • Phone etiquette • Medical and Dental scheduling • Lowered no show rate, created confirming, cancellation and no show verbiage templates • Managed over 65 scheduled dental appointments in a day. Including initial exam, treatments, sedations, hospitals, routine care • Lead in front office training and in customer service skills • Articulate and well-spoken • Front and back office management • Scheduling of – Doctor’s in-office meetings, Doctor to Doctor lunches, Doctor’s vacation schedule, Monthly staff meetings, Dental Consultant training sessions, and Employee schedule • Accounting knowledge • Treatment plan presentation • Insurance and claims processing; Dental claim submission and review • Insurance payment review and input • Referral deliveries meet and greets with other offices and Doctors; TV appearances; Managed office Facebook page • Excellent leader and team player • Manages stress really well, productive under fast passed environment; Love to multitask