Francesca Bassarelli
Delivery Manager at Cap4 Lab
Based in Luxembourg
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Seniority
Manager
Department
Operations
Location
Luxembourg
Industry
Information Technology and Services
Company size
170
Contact information
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f•••••••@cap4lab.com
Phone
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Background
About Francesca Bassarelli
An insightful and versatile IT Service Management professional focused on customers’ experience and satisfaction through service delivery and service support processes. Proficient in creating and leading teams towards a value-oriented outcome while maintaining the balance between customer expectations and stakeholder needs. I am responsible for ensuring IT services are delivered in line with the contractual SLAs, KPIs, customer satisfaction and costs.
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