Francesca Panchetti

Background

About Francesca Panchetti

Professional with 20 years experience in the Telecom, Hi-Tech, Luxury and Consulting industry. Solid program and project management skills acquired in several program/projects related to design and implementation of complex cross-functional transformation programs, driving change on strategy, processes, organization and systems. Multiyear experience in IT (IT governance, Demand & Planning, Project Management, Business Integration, deal shaping and negotiation), CRM, Digital Strategy and Operations (business transformation programs, customer value management, business processes re-engineering, cost to serve reduction initiatives, sourcing strategy, vendor management and negotiation) with focus on Digital Innovation & Multichannel Integration Strategy Definition, In-store Customer Experience and Customer Journey Strategy Definition & Mapping. Extensive experience in developing Outsourcing business, with competencies in shaping complex solutions (50-200 M€) and in managing sales processes, negotiation & contracting, organization transformation and governance processes design. Acknowledged strengths: • Strong leadership skills, to influence business decisions and drive change in a large multinational and challenging context, building motivated and talented team as well as establishing strong trust with key stakeholders and partners • Proven professionalism and work ethics conduct: commitment, versatility, flexibility, resilience, strong hands-on mindset and positive approach to new challenges • Ability of foreseeing and anticipate critical situations and identify adequate solutions; • Open, collaborative and pragmatic management style focused on problem solving; • Solid capacity in relating with C-levels, reporting to Board of Directors, C-Suite panel, Steering Committees and local/global stakeholders, working in a multicultural and multi-sites environment, with complex matrix organization.