Verified recordFinancial Services

Francis Kellaway

Quality Assurance Manager at Taptap Send

Based in London, United Kingdom

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Seniority

Manager

Department

Other

Location

London

Industry

Financial Services

Company size

404

Contact information

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Email

1 credit

f•••••••@taptapsend.com

Phone

5 credits

+44 ••• •••• ••••

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Background

About Francis Kellaway

I'm a dedicated customer advocate working to improve service quality and compliance standards. I take an avid interest in how businesses can be there for customers who are most in need, whether that's a complaint, a challenging life experience or just a bit more support. Extensive experience in driving change into success and providing effective insight into business performance, customer experience and personal development through quality assurance and internal audit. Other skills include developing leaders, training delivery, financial regulations and call centre best practice.

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