Francis Leo Ferrer
Support Manager at Shiftcare
Based in Manila, Philippines
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Seniority
Manager
Department
Customer/Client Service
Location
Manila
Industry
Technology, Information and Internet
Company size
119
Contact information
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f•••••••@shiftcare.com
Phone
5 credits+63 ••• •••• ••••
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Background
About Francis Leo Ferrer
Drawing from my extensive experience as an Operations Manager, I've honed a deep expertise in operations and customer service management, consistently ensuring top-tier service quality and efficiency. Our team's success in seamlessly transitioning onshore tasks to Manila stands as a testament to our unwavering commitment to strategic leadership and operational excellence. Collaborating closely with development teams on innovative backend systems has been pivotal in enhancing our broadband provisioning and billing services. We're proud to foster a culture where continuous improvement is not just encouraged but ingrained, empowering every team member to contribute meaningfully to the collective success of our organization.
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