Franco Briones
IT Operations Specialist at Scalepad
Based in Toronto, Canada
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Seniority
Staff
Department
Information Technology
Location
Toronto
Industry
Software Development
Company size
249
Contact information
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f•••••••@scalepad.com
Phone
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Background
About Franco Briones
As a Senior IT Analyst at KOHO, I lead end-to-end user lifecycle management, overseeing onboarding and offboarding processes for employees and external users. I also manage IT incident management and service requests, delivering strategic solutions to minimize business disruption. Additionally, I serve as the primary IT liaison for BPO partnerships, developing and executing comprehensive training programs for seamless integration. I have over 15 years of experience in IT service management, with a strong background in troubleshooting, Microsoft SQL Server, and SQL. I hold certifications in A+, Network+, and Windows 7 Microsoft Certified Technology Specialist (MCTS). My goal is to leverage my skills and experience to provide high-quality IT support and solutions that enhance the efficiency and productivity of the organization.
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