Verified recordEducation Administration Programs

Frank Alarcon

Assistant Vice President - Customer Experience at Kumon North America, Inc

Based in New York, United States

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Seniority

Department

Customer/Client Service

Location

New York

Industry

Education Administration Programs

Company size

9.3K

Contact information

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f•••••••@kumon.com

Phone

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Background

About Frank Alarcon

Customer engagement/experience focused professional with experience developing, implementing, and maintaining proprietary Customer Relationship Management (Salesforce) and internally designed and maintained software for franchise and B2C organizations in the educational space; and the optimization of the UX behind said software/tools. Experience and professional interests pull heavily from my background in Marketing, Data Analysis and Project Management, and are focused on identifying KPIs to maximize results, driving key product growth, executing promotional strategies at the national and regional levels, fostering brand consistency and aesthetic, and streamlining internal processes for optimal project, partner, or end-user performance.

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