Frank Johnette

Background

About Frank Johnette

A versatile Software Engineer, with a solid track record of enhancing cross-functional operations, improving site performance, and boosting customer satisfaction. Having worn multiple hats across Software Engineering, Support Management, and IT Project Management roles, I bring forth in-depth technical prowess, a keen eye for user-focused solutions, and a natural knack for team leadership.Spearheading the successful design and deployment of various user-centric features, optimizing both front-end and back-end code, and implementing support tool migration, I have consistently focused on increasing customer engagement and satisfaction. With expertise in tackling ticket escalations promptly and revamping support structure for improved efficiency, I have been instrumental in elevating CSAT scores and reducing response times. As an IT Project Manager, I've led the end-to-end design, implementation, and maintenance of IT projects, thereby reducing expenditures and increasing system reliability. If you're seeking a results-driven, customer-focused professional with a track record of leading efficient support teams and developing fit-for-purpose software solutions, don't hesitate to connect with me.Let's discuss how we can streamline support processes, boost user engagement, and outpace project goals together.