Frank Lim
Itsm Principal at Ingram Micro
Based in Irvine, United States
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Seniority
Director
Department
Information Technology
Location
Irvine
Industry
IT Services and IT Consulting
Company size
29K
Contact information
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f•••••••@ingrammicro.com
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Background
About Frank Lim
Senior ITSM Analyst and Process Owner with expertise in process development, documentation, training programs, and process improvement programs for Incident Management, Problem Management, Change Management, CMDB/Asset Management. Experienced in ServiceNow platform process development, implementation, and platform administration while working with global leadership, management, engineering, project management, and support stakeholders. Proven success in project delivery, stakeholder communication, and operational support with a focus on automation solutions based on ServiceNow best practices and recommendations. ServiceNow certifications for CMDB Foundations and CMDB Health.
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