Frank McShay

Background

About Frank McShay

Contact me at fmcshay@gmail.com Strategic, results driven technology and operations professional with over 15+ years’ management and leadership experience who combines diverse technical leadership with sharp business focus to maximize operational support and services while decreasing costs through cross-departmental collaboration, improved technology, and streamlining. A dedicated leader with excellent organization and follow up skills, problem solving ability, influencing, prioritization, and decision-making skills with previous experience in connecting business strategy to day-to-day work processes. Adept at recruiting, mentoring and leading IT and business teams. A talented negotiator able to build strategic relationships and partnerships with internal and external stakeholders. Past achievements are indicative of an effective leader who sets strategic direction with strong written and verbal communication skills, leadership and team-building ability, and a proven commitment to first-class customer service and satisfaction. Accomplishments: •Saved $100K and increased staff productivity at least 25%, which allowed finance staff to assume additional responsibilities, by partnering with finance to transition from overly complex Oracle Financials to MS Dynamics GP platform that was better suited to organization’s size and required fewer resources. •Reduced credit cards fees $65K by assisting finance in negotiating and finding new credit card processor provider that offered better terms per transaction. •Led cross-functional effort to redesign Membership billing and invoicing process to allow members multiple billing and payment options, reducing YOY uncollected dues by 15%. •Implemented data visualization and BI dashboard initiative that led to accessible ways for the executive team to see and understand trends, outlines and patterns in the company’s data •Saved $150K in upgrade costs to AMS and ERP systems and related databases by redesigning previously unsuccessful enhancements to business processes. •Increased e-commerce revenue $2.3M annually as a key contributor overseeing strategic website redesign and content management system upgrade for corporate website and 50-chapter websites. Strengths: Customer Relationship Management Systems (CRM)| Data Management | Advanced Analytics |Data Structures | Business Analysis | Business Intelligence | Data Visualization | Data Analysis | Ad Hoc Reporting | Relationship Building Skills |Team Leadership | Revenue Operations | Strategic Direction | Budgeting