Frank Murphy

Background

About Frank Murphy

As a Senior Director of Quality at a leading Software-as-a-Service company generating over $600 million in annual revenue, I’ve played a crucial role in delivering high-quality identity management and access control for over organizations. With technical expertise in quality and testing for modern, cloud-native tech stacks, from monoliths to microservices, I've reduced cost of development and minimized expensive reliability issues to lower customer churn. An expert in scaling QA operations across multiple locales, I optimized recruitment processes, and drove performance management programs to hire, train and mentor a team of technical quality engineers responsible for creating and maintaining tens of thousands of automated tests across the web and mobile frontend and cloud-scale backend. Key Achievements: • Browser automation expansion to cover Windows IE and Safari, resulting in earlier failure detection on the platforms our customers cared most about • Communicated with consumers and admins about pain points in our React and mobile native software. • Ensured software and service quality for a large v1 to v2 API migration, reducing cost and mitigating risk • Rearchitected the quality plan and process for testing Android and iOS apps, resulting in 20% shorter test cycles, getting software updates into production faster • Expanded the team from three contributors to an multinational team of over 50, including test architects and line managers Skills: • Coding and code review languages - Perl, Python, SQL, bash, shell • Software QA tools - Selenium, JUnit, git, Jenkins, CI/CD pipelines • QA test planning and tracking - Jira, JQL, Atlassian suite, TestRail, Bugzilla • Software Development Lifecycle -(SDLC)- Agile and waterfall • On-premises and Cloud experience with Linux, Windows, and macOS • Direct and remote experience with mobile operating systems iOS and Android