Frank Trefflich

Background

About Frank Trefflich

I love turning data into business insights to scale business, increase customer satisfaction and reduce costs. I have experience in digital service design and development of innovative customer service strategies in the telecommunications sector and e-commerce (B2C). I have closely followed and shaped the digital transformation of business models. Topics of my experience: Leadership and people management; building (international) teams; change management; organizational development; Data analysis; KPI definition, reporting; Order Management; Business Operations; Customer Care; Customer Experience; Customer Satisfaction; Customer Service Management; Complaint Management; Offshore Software Development; Outsourcing; Process Analysis; Process Management; DSL, VDSL; Mobile Communications; Software Migration; Software Requirements Management; Post Merger Integration; Process and Service Implementation; Social Media Management; Strategic Planning; Service Strategy; Service Innovation. Industry Background: Telecommunications sector and e-commerce;