Frans Hansen

Background

About Frans Hansen

When I started this company in 1994, introducing the CruiseWeb.com web site just after the launch of the very first Netscape web browser, The Cruise Web was a one person company, setting up our first supplier contacts, and preparing for our very first cruise bookings. Only about 3% of the North American population had ever cruised at that time, and cruise lines, with their classic ship designs, were just starting to more aggressively reach out to the greater U.S. population. Wow – how times have changed! The number and variety of cruise ships today is amazing; with sizes ranging from small and intimate to almost city-sized, and with onboard feature, amenity, and benefit innovations that few of us could have even imagined all those years ago. As for The Cruise Web, we have grown from one of the smallest cruise retailers in our region, to one of the largest independent cruise sellers in North America over this same time. The Cruise Web did not take any short-cuts to this growth: we did not acquire other agencies or buy up any customer lists. Instead The Cruise Web’s loyal, hard-working, client-facing employees built 100% of this growth by earning the business of new clients one at a time, by exceeding the expectation of existing clients, and gradually building repeat business and referrals year after year. As President of The Cruise Web, I understand that our business is all about you – our customers – and I appreciate and thank each of you for every booking you have made with The Cruise Web! I also know that the only way to earn your business year after year is to make sure that The Cruise Web team gives you the best service and value every time you call. And the only way I know to provide you with the best service and value is to recruit, hire, train, and support the best possible team of employees that we can find!