Frant Stefania

Background

About Frant Stefania

Associate Clinical Data Coordinator Being a Clinical Data Coordinator I take action in the coordination of clinical trials from the protocol review and approval stage through to activation, trial closure and follow-up. I have a principal responsibility for clinical trials data management, including utilizing data management tools, capturing and updating clinical trials data, monitoring and promoting the quality and integrity of data, and preparing summary reports. Customer Service Analyst Going from a Customer Advisor to an Analyst involved a huge amount of new responsibilities, meaning digging through a snake hole to find out the resolution for a problem. Field Incoming Help Requests from customers is one of my main duties as a Service Desk Analyst, to handle incoming queries and help requests from end-users, either via email or over the phone by creating and granting access either for mailboxes or accounts themselves (AD, AS400, Homebuilder, Natural Forms, CoinsOA, Coins+), creating site permission and making sure they can log in properly. Volunteering at the Red Cross, Bacau Bacau (Romania) Volunteering at the Red Cross, Bacau - I’ve learned to deal with difficult situations - Teamwork skills, coordination of work teams, planing activities, creating daily reports with the equipment received - Personal/professional development - Sociability, involvement, patience, friendly attitude Operator Call Center at Optima Solutions Services SRL IASI (Romania) Reaching the target, that was the main task Presenting the offer to as many people as possible, concluding as many contracts