Fred Broce
Associate Director, Request Management Process Owner at Bristol Myers Squibb
Based in Princeton, United States
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Seniority
Director
Department
Operations
Location
Princeton
Industry
Pharmaceutical Manufacturing
Company size
38K
Contact information
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f•••••••@bms.com
Phone
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Background
About Fred Broce
Fred Broce is the Process Owner for Request Management at Bristol-Myers-Squibb. Responsible for the overall health and evolution of the Request Management process across the enterprise services- Twenty years information technology experience focused on request management, service catalog, end user support, and process improvement- Prior to joining BMS, Mr. Broce held the position of Programme Manager, Global Request IT at GlaxoSmithkline. Specialties: Service Request Management Process Improvement Six Sigma Green Belt Trained ITIL Certified Pharmaceuticals, IT, Information Technology Service Automation, Offshore, Outsource, Service Management, SLA, Service Level Agreement Usability, End User Support, End User Advocacy Customer Idealized Design
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