Fred Celik

Background

About Fred Celik

With over 20 years of experience in IT and business management, I am an accomplished leader specialising in service operations, process improvement, and people management. Holding an MBA from the Australian Institute of Business, I bring advanced expertise and strategic vision to my roles and particularly my current role as Head of Service Operations at EML. With extensive experience in ITIL methodologies and project management, I drive efficiency and results. Leading a team of 48, I excel in building and scaling offshore support teams, integrating diverse teams across geographies, and managing high-pressure projects. I am known for my exceptional people management skills, which are central to my leadership approach. My style is marked by decisiveness, self-awareness, and cultural sensitivity. I foster cohesion through open communication and a commitment to valuing diverse perspectives, which enhances team morale: Cut printing costs by 70%($253k annually) and achieved 27% savings in EUC device leasing (over $440k/year). Improved efficiency with a 3.2x reduction in offshore FTE effort: Led diverse teams across various functions, including offshore and onshore support teams. Achieved the highest Employee Engagement score (71%) at Optus Business in 2018 and the second highest (64%) at Ensyst in 2017: Chaired CSI and SIP meetings leading to the successful implementation of 23 innovative ideas across Technology teams at Employers Mutual Limited (EML). Fostered Power Automate workflows, resulting in over 400 workflows currently in production: Successfully built an offshore support team from the ground up for Optus, growing the team and adding new capabilities to enhance operational efficiency and service delivery: Reduced offshore FTE effort by 3.2 times through automation and bot/RPA frameworks, and introduced Power Automate workflows, resulting in over 400 workflows currently in production. My strong business acumen and deep financial insight, enhances my leadership capabilities. Known for my multitasking, prioritisation, and proactive approach, I consistently deliver results even in challenging scenarios. fred@allblitz.com.au Or contact me via LinkedIn Chat