Fred Grant
Project Manager at Umass Memorial Health
Based in North Smithfield, United States
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Seniority
Manager
Department
Operations
Location
North Smithfield
Industry
Hospitals and Health Care
Company size
11K
Contact information
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f•••••••@ummhealth.org
Phone
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Background
About Fred Grant
Seasoned I.T. leader with cloud and security certifications, as well as over 20 years of information technology consulting experience working with global teams. Managed architecture, design and support teams focused networking and Microsoft technologies. SUMMARY OF QUALIFICATIONS • 13 years of leadership experience, led teams with up to 90 employees, as well as teams containing a mix of employees and third-party resources. Teams based in: U.S.A, India, Costa Rica and China. • Service Desk management, restructured service desks for a number of companies by introducing new processes and procedures to fix issues with incident management, missed SLAs, and low CSAT scores. • Project / program management, including server deployment, large migrations, architectural redesigns, and the introduction of managed services. • Vendor Management, involved in scoping, SOW creation and legal review during project planning as well as project governance during delivery phase.
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