Fred Hess

Background

About Fred Hess

I have over 25 years of strategic and operational level consulting at Fortune 500 clients with IBM. While at IBM, I taught a week-long course of business improvement using process redesign to over 700 students. I am now helping small and medium businesses grow their revenue and reduce their costs using tools and techniques that are easy to understand and use. Call us at 562-254-1082. Experience and Accomplishments • Major Aerospace Company: I led an engagement to develop and implement seven major processes to support NASA programs. Processes included design, requirements management, program management and procurement. • Financial Services Company – Using a process modeler, I captured the as-is process, performed the process analysis and developed the to-be Request for Service process for a major outsourced account. The redesigned process is implemented in a workflow engine and has a very successful world-wide use. • Dot.com Company: I led the project to redesign portal development process that resulted in 70% reduction in elapsed time and cost for delivery of new portal to customer • Computer Manufacturer: I helped redesign the offering development process for the e-business hosting services division • Global Telecommunications Company: I led the engagement that developed the vision, required capabilities and roadmap that enabled delivery of their customer oriented value proposition. • Telecommunications Equipment Supplier - I helped the client transition from a product focus to customer focus with major improvement in customer satisfaction. • Major PC Manufacturer: Performed process gap analysis of business requirements to determine the suitability of a product data management package. • Small Internet Startup: I helped redesign and implement a weekly software release process. • Small Propane Dealer: I facilitated a new website design and helped implement an education-based sales program. Specialties: Process Redesign Root Cause Analysis Change Management