Fred van Assem

Background

About Fred van Assem

Part of Oracle's Global Customer Management group, looking after our most strategic accounts. Our mandate is to improve and manage customer satisfaction by stewarding the relationship at the executive level and to assist our customers by leveraging their existing Oracle footprint to achieve strategic business objectives. Handled several challenging positions at Wang and Sun Microsystems, managed several customers in the retail and financial industries and played lead in several escalation roles in technical and management capacity. Motivated, results driven, customer focused and business oriented professional who possesses excellent problem management skills. Internationally experienced manager with 20+ years in technical service delivery, taking direct ownership of out of line situations and personally managing them through to resolution. CERTIFICATIONS: 2004: Kepner Tregoe Facilitator (problem analysis and situation appraisal) 2005: NLP practioner 2006: ITIL v2 Service Manager Service Delivery 2007: ITIL v2 Service Manager Service Support 2008: ITIL v3 APMG/EXIN certified ITIL Expert 2008: Internal ISO standards auditor 2009: ISO/IEC Professional Management and Improvement of IT Service Management 2009: Franklin Covey 2011: Prince2 Project Management