Freda Ballard

Background

About Freda Ballard

Seeking a position where I can maximize my business, technical, as well as customer service skills. I excel in a highly demanding work environment where structure and leadership skills are vital. Experience: Origina 08/10/2020- present Enterprise Support Specialist • Provide world-class troubleshooting and technical support for globally based clients • Provide high-quality support, clear and precise documentation of client environments architectural/infrastructural design & configuration, associated project management & delivery, consultancy, and post-support tasks as required for our customers • Communication of customer IT environment health and critical issues Possess excellent customer communication skills • Ability to communicate clearly and effectively at all levels across the business Ensure understanding of underlying IT issues and assist/identify what needs to be done to resolve problems Data Scan 5/18/2016 – 4/06/2020 Technician Support Associate • Assisting inventory clients with scheduling inventory counts, processing the equipment shipping, and receiving records • Investigating and Troubleshooting Inventory equipment • Implementing special rules and instructions for the client’s manuals Data Analyst • Responding accurately and in a timely matter to warehouse emails • Dedicated to the completeness of assignments, adhering to deadlines, and communicating work status. • Updating the latest dart scanners to their newest visions • Creating “JIRA” issue for older version scanner to get upgrades • Conducting process changes for the client’s “SalesForce Templates” • Making sure that the Wiki pages are up to date with all the current processes and changes • Accurately testing Dart and Data Now scanner packs for programming • Assisting the TIER 2 representatives with fixing web file errors Verizon Wireless (NRB) 4/01/2015-5/18/2016 Network Repair Bureau Technician (Contractor) • Investigating and Troubleshooting system performance tickets (voice, data, roaming, etc :) • Assisting system performance engineers with resolving issues with cell sectors and cell sites • Resolving Networking issues with troubleshooting tools (Netgeox, Real Tool Time, Mats, Mars, etc;) I'm in the process of expanding my profession, and would love for us to connect