Freda McPhail
Customer Service Manager at General Dynamics Information Technology
Based in Lawrence, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Lawrence
Industry
IT Services and IT Consulting
Company size
26K
Contact information
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f•••••••@gdit.com
Phone
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Background
About Freda McPhail
As manager of a customer service department, I take a key role in providing advanced support by improving the customer's experience through coaching, directing, mentoring and supervising overall department functions and staff of customer service operation. With a proven track record of excellent leadership, problem solving skills, active listening and project management; I’m able to motivate employees to meet or exceed the expectations of the customer.
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