Freddy Brea

Background

About Freddy Brea

Transforming IT service delivery and contact center operations with innovation and AI, while championing collaboration, governance, and institutional excellence Award-winning Sales - Customer Relations - Operations Leader with extensive background in Turn-around / Sales Growth in Call-Centers, Partnership Marketing, Customer Retention, and Quality Assurance / Marketing industry Compliance Operations. Excellent history of exceeding targets, expense management and revenue generating goals. Results are driven by identifying, measuring, and driving success with key performing metrics. Excellent track record of building exceptional leadership teams and motivating people in dynamic work environments. A dedicated and loyal team player with strong interpersonal skills used to nurture internal and external relationships. Specialties: Accomplished Team developer and Motivator Sales Management and Call Center Team Builder Telemarketing laws and Internal Processes for Compliance and Quality Assurance Workforce Management ACD Management/Call vectoring (routing) Detailed and Result oriented in S.O.P. development and implementation Call-Center development, implementation, and operation management. contract negotiations. Call Centre Systems knowledge: AVAYA, Blue Pumpkin, 3CLogic, Five9, NobleSystems, Cisco and others